Yes, that’s what Bloomfire wants me to do. Apparently I’ve got two weeks make up my mind. If I don’t it looks like my rate may triple. Yup. Triple. I do not feel like a customer right now even though the company I work for pays them several thousand dollars each year.
Let me back up…
Bloomfire is a knowledge sharing platform but how I use it has been a bit unusual – I’m not the typical use case. To support the activities that happen between live vILT sessions, I set up a new Bloomfire sub-community for each session. In that sub-community, students have discussions, share work, comment, ask questions, submit assignments, and download course materials. As a result, I can end up with 100 sub-communities per year but only six or so active at any one time. Each only stays open a few weeks after a course ends then it’s deactivated. So I’ve got a bunch of deactivated communities.
One of the features I liked about Bloomfire when I started using it was unlimited sub-communities. Imagine my surprise when I noticed little locks on top of several features when I went to set a new one up. Clicking on it brought up a message that this was a premium feature and I should contact sales. WTF? I had no notice of this change. I submitted a support ticket. It was fixed. Then next time…you guessed it, locked again. And fixed. And so on. Then I heard from sales. Adversarial would be the best adjective to describe this call.
I expect to pay more for new features. I don’t expect to have features shut off and then have to pay to turn them back on. I expect to see a solution provider raise their rates – it’s the nature of business. But I expect to have adequate time to make a decision and adjust.
Thank goodness I’ve got a second platform I’ve been using more and more of. Otherwise I’d be left high and dry. “You’re messin’ with the wrong guy!” (because I blog).
Just moments ago..
Here’s the response I received within their public community when I mentioned this. I hope to hear from other users as well.